Welcome to Abilities India Pistons & Rings Ltd (AIP) (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.aippistons.com (the “Website”) or use our services (the “Services”), including transactional notifications sent through WhatsApp.

1) Information We Collect

We may collect the following categories of information:

a) Personal Information

• Name
• Phone number
• Email address
• Company/organization details (where applicable)

b) Usage & Technical Data

• IP address
• Browser type and device information
• Pages visited and interaction data

c) Communication Data

• Messages and responses exchanged via WhatsApp, email, or other channels used for alerts, confirmations, reports, or support

2) How We Use Your Information

We use your information to:

• Provide and operate our Services
• Send transactional alerts, notifications, and reports via WhatsApp (e.g., system alerts, operational updates, report delivery)
• Respond to inquiries and provide customer/partner support
• Improve our Website, services, and user experience
• Maintain safety, prevent fraud/abuse, and comply with legal obligations

3) WhatsApp (Meta) & Third-Party Services

We may use Meta Platforms (including the WhatsApp Cloud API) to send outbound transactional messages. By using our Services and/or providing your phone number, you acknowledge that message delivery and processing may involve Meta systems.

Meta’s policies apply to their processing: Meta Privacy Policy.

We do not sell or rent your personal data to third parties.

4) Data Sharing & Disclosure

We may share information only as necessary:

• With trusted service providers (e.g., hosting, messaging, analytics) strictly for operating and improving our Services
• To comply with applicable laws, lawful requests, or enforceable government demands
• To protect our rights, users, and systems (security, fraud prevention, and policy enforcement)

5) Data Security

We use reasonable technical and organizational safeguards to protect your information. However, no internet transmission or electronic storage method is 100% secure.

6) Data Retention

We retain information only as long as necessary to provide Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and context.

7) Your Rights & Choices

You may request to:

• Access, correct, or delete your personal information (subject to applicable law)
• Withdraw consent for WhatsApp notifications (where consent is required)

To exercise these rights, contact us using the details below.

8) Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children.

9) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last updated” date will be revised.

10) Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: aip@aippistons.net
• Website: https://www.aippistons.com